{1 - 24} GreyGrey
{25 - 49} GreenGreen
{50 - 499} BlueBlue
{500 - 4999} OrangeOrange
{5000 - 24999} RedRed
{25000+} BlackBlack

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HTTP ERROR 500 / Internal Server Error

Dear all,

I have encountered problem with “500 Internal Server Error” quite often. Sometimes when I refresh it, it gone; but most of the time it needs to wait for a long time (perhaps overnight) to get this done.

I have contacted hosting company, and their feedback is:

“This issue has already been fixed. Please do check your site is working absolutely fine without any issue.

I found server resource hitting traces so I request you to optimize wp site including associated MySQL db.

Please follow the steps given below for website optimization:


1. Remove any unwanted plugins.
2. Update plugins to the latest version available.
3. Routine database tables optimization.
4. Themes usage and compatibility.
5. WordPress upgrading and caching.
6. Reduce widgets usage.
7. Lower PHP or Database calls.
8. Lower the load on index.php file.
9. Disable WP-Cron.
10 Avoid plugins that use excessive CPU load.


I have done all the above, but the problem still exist.

Then I follow the instruction on (https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website), to backup my website > create new .htaccess file > increase PHP memory limit. At the end, problem still exists.

Any expert over here could help on this?

My website is: www.workspacity.com

Thank you.

Kingsley Tan

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1 Answer

Error 500 mainly is from hosting. Are they assist you to solve?
We been recommending Vodien as their host is quite stable. I realise you are using another web host. Are they supporting you on this issue?

You may also find this article useful: https://mediatemple.net/community/products/dv/204644990/why-am-i-getting-a-500-internal-server-error-message

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